Shop with Confidence: Hassle-Free Exchanges
At lihayati.com, we want you to love your fragrance finds! If for any reason you’re not completely satisfied with a product, you can easily exchange it for something else.
Generous Exchange Window:
Enjoy peace of mind with our 14-day exchange policy, starting from the delivery date. Just send it back within that timeframe, and we’ll be happy to help you find a perfect match.
Exchange Requirements:
To ensure a smooth exchange, please return the product mostly unused, with at least 90% of the content remaining. This allows us to offer the fragrance to another happy customer.
Speedy Processing:
We understand you might want your new scent as soon as possible! That’s why we process exchange requests promptly, usually within 3 to 5 business days.
Delivery Fees:
Please note that original delivery charges are non-refundable. For exchanges, any new delivery costs will be your responsibility.
Exceptions: Damage or Errors
Of course, if your product arrives damaged, leaking, or isn’t what you ordered, we’ll take care of everything. In these cases, we’ll gladly cover all return shipping costs and ensure you receive the correct item promptly.
Important Note:
While we strive for your complete satisfaction, lihayati.com currently offers exchanges only. Refunds are not available at this time.
This rewrite emphasizes a positive and customer-friendly approach, focusing on exchanges as a solution and highlighting how you handle damaged or incorrect orders.
